Main job function
Key Responsibilities
• Quote, book, amend, and manage domestic and regional flights
• Arrange road transfers, air transfers, charters, and scenic flights
• Manage supplier relationships and negotiate preferred rates
• Apply margins and commissions in line with agreed pricing strategy
• Support reservations and sales teams to improve booking conversion
• Issue confirmations, vouchers, and travel documentation
• Proactively manage flight changes, delays, and guest disruptions
• Maintain accurate booking, invoicing, and reconciliation records
• Ensure all travel arrangements align with the company’s brand standards
• Assist with reporting on travel revenue and performance
• Provide professional, timely, and personalized guest communication
• Maintain accurate records, confirmations, and supplier documentation
Required Skills & Experience
• Minimum 3–5 years’ experience as a Travel Consultant
• Strong knowledge of Southern and East African travel logistics
• Experience with luxury, safari, or tailor-made travel preferred
• Proven experience quoting and issuing flights and transfers
• Familiarity with airline fare structures and routing logic
• Proficiency in MS Office and travel booking systems
• Excellent written and verbal communication skills
Personal Attributes
• Highly organized with strong attention to detail
• Commercially aware and solution-oriented
• Calm and professional under pressure
• Guest-focused with strong service ethics
• Collaborative team player
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
To apply for this job email your details to Sharonsmit@armstrongappointments.com