Technical Administrator – LWTA

Main Job Function
The Technical Administrator provides administrative and operational support to the Technical Manager and the technical team. This role ensures that all service calls, preventative maintenance, workshop repairs, stock movements, technician documentation and reporting are accurately administered and completed on time.

 

Position
Technical Administrator

Reports To
Head of Quality & Equipment

 

Location
North Riding

Position Summary
This company is a market-leading, full-service B2B beverage solutions provider, delivering premium product, equipment, technical support, training, and ongoing service to a blue-chip client base across corporate and hospitality environments

 

Key Responsibilities
Technical Administration
• Create and schedule service jobs
• Allocate work in conjunction with the Technical Manager
• Monitor technician schedules
• Track outstanding service calls
• Follow up overdue jobs
• Ensure service requests are actioned within SLA
• Maintain accurate customer equipment records
• Maintain machine asset database
• Process completed job cards
• Ensure technician paperwork is complete
• Upload supporting documentation
• Maintain digital filing system

Workshop Administration
Coordinate all workshop administration including:
• Booking equipment in
• Booking equipment out
• Creating repair jobs
• Tracking repair progress
• Customer repair notifications
• Repair quotations
• Workshop documentation
• Machine history updates
• Warranty records

Preventative Maintenance Coordination
• Schedule preventative maintenance visits
• Build technician PM schedules
• Monitor completion rates
• Contact customers to arrange visits
• Follow up missed appointments
• Ensure PM records remain current

Parts & Inventory Administration
Assist the Technical Manager with:
• Spare parts ordering
• Receiving parts
• Processing GRVs
• Stock transfers
• Bin location control
• Technician van stock administration
• Stock counts
• Investigating stock variances
• Monitoring minimum stock levels
• Supplier follow-up on outstanding orders

Documentation & Compliance
Maintain:
• Service reports
• Job card records
• Installation documents
• Machine commissioning records
• Calibration certificates
• Warranty information
• Customer equipment registers
• Technical manuals
• SOP documentation
Ensure all documentation is complete, accurate and electronically filed.

Reporting & Data Management
Produce regular reports including:
• Open service calls
• Technician utilisation
• Response times
• PM completion
• Workshop turnaround times
• First-time fix rates
• Outstanding quotations
• Parts usage
• Warranty claims
• Technician productivity
• Service backlog

Maintain high levels of data accuracy across CRM/ERP systems.

Customer Communication
Act as the primary administrative contact for customers by:
• Confirming appointments
• Updating customers on repairs
• Scheduling installations
• Following up outstanding information
• Communicating repair status
• Processing service documentation

Support to Technical Manager
Provide administrative support by:
• Preparing reports
• Monitoring KPIs
• Updating dashboards
• Maintaining action lists
• Coordinating meetings
• Recording minutes where required
• Tracking departmental projects
• Assisting with budget information
• Following up outstanding actions

 

Qualifications
• Grade 12 (Matric)
• Relevant diploma or certificate in Administration, Operations or Business Management preferred

 

Criteria
Essential:
• 3–5 years in an administrative role
• Experience supporting operational or technical teams
• Strong Microsoft Office skills
• Excellent Excel capability
• Experience coordinating multiple schedules
• High level of computer literacy
Preferred:
• Technical service environment
• Equipment maintenance industry
• FMCG or manufacturing
• ERP and CRM experience

• Monday.com experience

 

Competencies
The successful candidate will demonstrate strong and proven ability in the following areas:
Organisation
• Exceptional planning ability
• Strong attention to detail
• Excellent time management
• Ability to prioritise effectively

Communication
• Excellent verbal & written communication
• Strong customer service skills
• Confidence communicating with technicians and customers

Technical Aptitude
• Comfortable learning technical terminology
• Strong systems capability
• Fast learner
• Good analytical skills

Personal Attributes
• Proactive
• Reliable
• Process-oriented
• Calm under pressure
• Highly organised
• Team player
• Accountable
• Positive attitude
• Continuous improvement mindset

 

Remuneration: To R30,000 p/m

 

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.