Service Maintenance Manager – CLSMM

Main job function

To manage a business unit effectively, efficiently and diligently to achieve and realise pre-set targets and goals to enhance the company’s’ profitability and Sustainable Growth.

Employee Management:

• Creating a positive culture.
• Motivate and engage the maintenance team, fostering a culture of teamwork, accountability, and continues improvement.
• Managing for performance and performance improvement.
• Developing people.
• Lead regular team meetings to communicate updates, gather feedback, and encourage open communication.

Customer Service Management:

• Develop and maintain strong relationships with clients to understand their needs, expectations, and feedback.
• Ensure that all service delivery meets or exceeds customer expectations in terms of quality, timeliness, and professionalism.
• Monitor and manage customer satisfaction metrics and implement improvements based on feedback.
• Handle escalations and resolve service-related complaints promptly and effectively to maintain positive customer relations.
• Drive a customer-centric culture within the maintenance team, emphasizing the importance of service quality and responsiveness.
• Competition awareness
• Competitive market information

Business Management:

• Protecting the revenue of the cost centre thereby ensuring profitability
• Lead projects and initiatives aimed at enhancing service delivery, reducing downtime, and improving asset longevity.
• Ensuring quality of maintenance of installations
• Plan and manage physical and financial aspects of regional stock material
• Interact and afford opportunities of Modernizations and New Business
• Improve Fulfilments Repair Sales
• Strategize to improve Repair Sales Budget
• Drive continues improvement initiatives within the service and maintenance function.
• Analyse root causes of service failure and implement corrective actions to prevent recurrence.
• From time-to-time the Service Maintenance Manager may be required to carry out tasks other than those specified in this job description. Providing these tasks fall within the scope and jurisdiction of this position, these tasks shall also be carried out diligently

Qualifications

• Minimum of 8 years’ technical experience in a managerial role (Lift Industry, Manufacturing, Facility Management)
• Minimum of 3 years in Project Management
• A tertiary qualification in Engineering Field Engineering Qualification
• Technical background, preferable with the Lift Trade

Salary

R75k

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.