Debtors Clerk – (SSDC)

Main Job Function

The successful candidate will be responsible for managing and recovering outstanding patient-liable accounts on behalf of medical practitioners, ensuring timely collections while maintaining a professional and compassionate approach when interacting with patients. This role requires excellent communication, negotiation, and administrative skills, as well as the ability to work accurately in a fast-paced environment. The successful candidate will work closely with patients, medical practices, medical schemes, and internal stakeholders to optimize cash flow, reduce outstanding debt, and maintain positive relationships.

Minimum Qualifications and Requirements
• Matric (Grade 12) certificate (essential).
• Minimum of 3 years’ experience in medical debtors’ collections, patient-liable collections, or a credit control environment.
• Experience within the medical billing industry will be advantageous.
• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Familiarity with medical billing and practice management systems such as: Elixir Live
• MedEDI
• iHealth
• Health bridge
• Veri claim

Key Responsibilities

Patient Account Management

• Manage and maintain allocated patient-liable debtor books.
• Review and monitor age analyses to identify overdue accounts.
• Follow up on outstanding patient accounts via telephone, email, SMS, and other approved communication channels.
• Ensure all collection activities are conducted professionally and in accordance with company policies and procedures.
• Maintain accurate and detailed notes of all patient interactions and collection activities.

Collections and Debt Recovery
• Negotiate payment arrangements with patients where appropriate.
• Follow up on payment promises and ensure agreed payment plans are adhered to.
• Escalate unresolved accounts in accordance with company procedures.
• Assist with the preparation and submission of accounts for legal collection where required.
• Achieve collection targets and contribute to reducing debtor days.

Reporting and Administration
• Maintain accurate debtor records and collection documentation.
• Generate and update collection reports as required.
• Assist with month-end reporting and debtor reconciliations.
• Ensure compliance with internal reporting requirements and deadlines.

Customer Service
• Deliver professional, courteous, and empathetic service to patients.
• Maintain confidentiality of patient and practice information at all times.
• Build and maintain positive working relationships with medical practices and patients
• Strong understanding of medical aid processes, patient liability, and healthcare billing principles.

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.