Durban Tel: 031 566 4257

Johannesburg Tel: 011 440 7117

Cape Town Tel: 021 794 7475

International Tel: 0027 87630 0325

Support Desk Technician – SSSDT

Main job function

  1. Support Desk Technician

Educational Qualifications and Requirements:

  • A high school Certificate or equivalent is required.
  • CompTIA A+, CompTIA Network+, CompTIA Security+,
  • Microsoft Certified Desktop Support Technician (MCDST), and others Technical Skills
  • Valid Driver’s License (A must)
  • Proficiency in troubleshooting and resolving hardware and software issues.
  • Familiarity with operating systems like Windows, macOS, Andriod & Mikrotik.
  • Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic network troubleshooting.
  • Mikrotik experience.
  • Email issues POP and IMAP.
  • VoIP setup and troubleshooting.
  • Understanding of hardware components and peripherals, such as desktops, laptops, printers, and mobile devices.
  • Experience with remote desktop support tools and software.

Customer Service Skills:

  • Strong interpersonal and communication skills, both written and verbal.
  • Patience and empathy when dealing with end-users who may have varying levels of technical expertise.
  • Active listening skills to understand and diagnose user issues effectively.
  • Ability to provide clear and concise instructions to end-users.

Problem-Solving Skills:

Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.

The capability to adapt and find solutions quickly in a fast-paced environment.

Knowledge of common troubleshooting methodologies and techniques.

Organizational Skills:

Efficient time management to prioritize and handle multiple support requests simultaneously.

Proper documentation of support requests, solutions, and relevant information for future reference

Soft Skills:

  • Teamwork and collaboration skills to work with other IT professionals and departments.
  • Adaptability to stay updated with evolving technology and software.
  • Professionalism and a strong work ethic.

Customer-Focused Attitude:

A commitment to providing excellent customer service and ensuring end-users’ satisfaction.

Physical Requirements:

The ability to lift and move computer equipment and peripherals when necessary.

Knowledge of Company Policies:

Understanding and adherence to the organization’s IT policies and security protocols.

Security Awareness:

Awareness of cyber security best practices to help end-users avoid common security threats and risks.


A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

To apply for this job email your details to