Main job function

To maintain exceptionally high services delivery at the designated office whilst minimizing risk.

MAIN FUNCTIONS OF THE JOB INCLUDE:

Client Engagement

• Enhances the client experience by providing exceptionally high services, by acting as the first point of contact between clients and the
• Requires strong interpersonal and communication skills to communicate with clients on all levels whilst developing trusting
• Working knowledge of branch enquiry functions and
• Excellent knowledge of products and services offered by the
• Excellent knowledge of bank’s core systems and
• Ensures clients feels welcomed while always maintaining company culture and
• Showcase a willingness to exceed
• Good at relating to the public and team members, having empathy, with abilities to teach, influence or
• Attend events as representative in the region when required to network and build relationships when

Technical Support

• Lead with a ‘tech first’
• Technical support (level 1) to our clients while exhibiting extraordinary patience, with excellent conversation
• Excellent working knowledge of the bank’s mobile banking app and other digital

Office Management

• Opening and close the office
• Ensures a backup Service Concierge is notified timeously due to planned or unplanned
• Ensure that the ATM services are managed which will include Fidelity Services and
• Manage all payments that are related to the
• Report any anomalies to the relevant Head Office Division (Devices or equipment not working/ATM out of service/furniture or fixtures broken).

Redirection of Services

• Ensures you have a strong knowledge of sales teams, support structures and communication
• Identify the needs of the client and direct them to an available staff from the sales, support or online

QUALIFICATIONS

• Management or certification in

PREFERRED EXPERIENCE

• 3 – 4 years in the Banking industry with working knowledge of the enquiries
• 2 – 3 years in a customer centric position

KNOWLEDGE

• Teams
• Zoom
• WhatsApp Channel
• SigniFlow
• Apple ipad & iPhone devices
• Enterprise system
• iMal system
• Apply for Finance
• Excellent knowledge of support and sales structures

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies