Durban Tel: 031 566 4257

Johannesburg Tel: 011 440 7117

Cape Town Tel: 021 794 7475

International Tel: 0027 87630 0325

IT Support Engineer – 1st and 2nd Line support (CVZITSE)

We are looking for a motivated and experienced IT Engineer to join our Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering.

Our IT Engineers undertake remote support and installation work across our international client base. They are the face and brand ambassadors for the business so the ideal candidate will be great with customers, have a technical skill set and a ‘can do’ approach with a strong attention to detail.

The main purpose for this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment pro-actively.

Main job function

Address client support issues

Setup and configure services and solutions

Monitor network and services performance.

Manage client environments utilising central management system.

Remote engineering work in relation to IT support, internet connectivity, telecommunications and WiFi disciplines including configuration, support and troubleshooting of all the above.

Consistently deliver a high level of customer service and engagement.

Provide progress updates and recommendations to customers and the wider Company team.

Updating records, time entries and documentation to aide support in a timely manner.

Assist in the support and management of internal IT systems.

Assist with remote support tasks for customer and internal systems.

Any additional duties that may be required

Qualifications

Knowledge and demonstrated experience with Windows Server 2012, 2016, 2019 and 2022 including Active Directory services and Group Policy

Knowledge of Microsoft Office 2010/13/16

Knowledge of Microsoft 365 configuration, administration & migration

Knowledge of Microsoft Teams configuration and administration

Knowledge and demonstrated experience supporting Desktops on Windows 8-11 and Macs

Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools

Experience in management and administration of anti-malware centralised platforms

Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)

Desirable Requirements

Solid WAN security (firewalls) experience specifically, Ubiquiti Unifi and TP-Link Omada Firewalls/Security Gateways

Accredited in one or more industry standard certifications, Microsoft MSCA,  Cisco CCNA or similar

Knowledge on supporting Azure/AWS cloud environments would be an advantage.

Experience in management and administration of web security filtering solutions

Experience in email content filtering solutions (Mimecast)

Previous experience with an RMM Solutions

Good problem solving and fault-finding skills

Excellent communication skills

Good command of clear spoken and written English.

Pride in their workmanship

Attention to detail

Have an ethos of continuous improvement, with a willingness to learn

Essential Requirements

MSCA – Some flavour of Microsoft Qualification

Desirable Requirements

IT diploma or Degree

CCNA/CCNP

CompTIA Network+

AWS Certification

Shows initiative at every level.

Excellent communication skills – professional phone manner and ability to write professional emails and document knowledge clearly and concisely.

The ability to explain technical issues/solutions to non-technical people.

An appreciation for understanding how to deliver against service expectations.

Remuneration       

R20 000 – R30 000 per month

 

 

 

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

To apply for this job email your details to chantel@armstrongappointments.com