Durban Tel: 031 566 4257

Johannesburg Tel: 011 440 7117

Cape Town Tel: 021 794 7475

International Tel: 0027 87630 0325

Business Development Manager – HMBDM



  • Reporting to the Chief Client Officer, the Business Development Manager will be the primary point of contact for new business development.
  • The incumbent will be the interface between the Company and its Clients and is responsible for the generation of New Business/Clients for the Group to drive business growth and market share.
  • Develop good strategic relationships with all existing clients and target clients, suppliers and relevant industry bodies (ie. BPESA, Banking & Insurance sector, Direct Marketing Association etc.).




  • Understand the market, customer, products and services of the company, with a particular focus on relevant BPO opportunities and direct marketing in the financial services sector;
  • Develop, implement and evaluate new business campaigns / initiatives for the Group together with the Chief Client Officer/Executive Team to maximise the company’s business opportunities / grow market share and minimise risk;
  • Identify potential new target markets (quantify and prioritise), taking the lead on building robust business proposals that secure new contracts and long term client relationships;
  • Develop and maintain relationships with potential and existing clients;
  • Manage the entire process: lead generation; presenting of company to potential clients; gaining an understanding of clients’ business and needs; present feasible/alternative solutions;
  • Screening of new business enquiries and providing quick and relevant feedback (including managing potential leads from internet and inbound enquiries etc);
  • Manage and maintain a pipeline of new business and report weekly on progress, ensuring all opportunities are captured and explored;
  • Create and maintain database of proposals and RFI’s delivered;
  • Track new business income, campaign successes / failures and report on monthly;
  • Identify and evaluate opportunities within the market to enhance company’s existing products or introduce new products;
  • Ensure effective new business implementation through compilation of a Campaign Brief and briefing of all relevant departments;
  • Effectively interact with other departments (Campaign Planning, Campaign Management, Campaign Analytics, Sales teams, Finance etc) when implementing new business to ensure they are fully and correctly briefed in all aspects of the campaign and required deliverables;
  • Keep abreast of issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients;
  • Providing web based and other research, ground material / literature on new business prospects, competitors and industry developments;
  • Compiling cost estimates, proposals, reports, presentations and general correspondence for new business.
  • Responsible for monitoring the external and internal business environment for any potential business risks or opportunities that may affect the business teams’ strategy/objectives. Proactively advise the Chief Client Officer of these factors and suggest strategies to address these.



  • Deep Business Process Outsourcing (BPO) and new business development experience
  • Strong record of sales / marketing results (revenue generated), within BPO – exposure to domestic clients is non-negotiable
  • Exceptional network in the Insurance/Financial Services industry
  • Proven Direct Marketing / Database Marketing Skills
  • Strong Relationship Management / Selling to Key Accounts at a senior level.
  • Minimum of 3 – 5 years current, relevant experience.
  • Excellent innovation and strategic skill;
  • Excellent interpersonal and written capability;
  • Excellent relationship building skills;
  • Excellent negotiation and presentation skills;
  • Creative approach to problem solving;
  • Conflict resolution and mediation skills;
  • Research and planning skills;
  • Strong analytical capability;
  • Ability to prepare reports / communication to a high standard;
  • Ability to work under pressure to tight deadlines and coordinate the input of others in these circumstances;
  • Strong time management and organization skills;
  • Ability to work effectively with a range of partners and stakeholders;
  • Ability to think on your feet / dynamic and easily adaptable to change;

R65 – R85k pm



Well-established leading sales outbound call centre.


A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

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