We are seeking a highly organised and data-capable individual to manage the internal processes. This is a hands-on role requiring a mic of people management, reporting, and process oversight.
Main job function
- Oversee internal tracing workflows and ensure follow-through of contact strategies.
- Manage two internal staff members responsible for debtor data and communications.
- Liaise with third-party service providers to ensure external support processes run smoothly.
- Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends.
- Provide regular performance reports and insights to management.
- Identify inefficiencies or bottlenecks and help implement process improvements.
- Maintain clarity and accountability across all related administrative tasks.
Qualifications
Completed Matric / Diploma / Degree would be an advantage
Experience/Criteria
- Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
- Excellent organisational and interpersonal skills.
- Ability to coordinate with multiple internal and external stakeholders.
- Experience managing people or small teams.
- Comfortable working with high-volume, structured data and operational targets.
- Experience in credit control, tracing, collections support, or operational reporting.
- Exposure to third-party coordination or outsourced service providers.
Salary
R22,000.00 CTC pm
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks.We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
To apply for this job email your details to Ada@armstrongappointments.com