Senior Debtors Clerk – SSSDC

Main job function
Purpose of the Position
The Debtors Clerk will be responsible for managing and maintaining the accounts receivable ledger, ensuring timely collections, accurate reconciliations, and effective resolution of customer queries. The role supports the broader finance function by optimizing cash flow and minimizing financial risk through efficient credit control processes.

KEY PERFORMANCE AREAS
Accounts Receivable Management
• Process and allocate customer payments accurately and timeously.
• Ensure invoices are issued correctly and follow up on outstanding payments.
• Maintain accurate and up-to-date debtor accounts, reconciling monthly statements.
• Assist in resolving discrepancies and disputes related to invoices and payments.

Credit Control & Collections
• Monitor accounts receivable ageing reports and proactively follow up on overdue accounts.
• Contact customers regarding outstanding payments and negotiate payment arrangements where necessary.
• Escalate unresolved debts to the Accounts Receivable Supervisor and assist in legal debt recovery processes when required.
• Maintain strong relationships with internal and external stakeholders to facilitate timely collections.

Reconciliations & Reporting
• Perform monthly reconciliations of debtor accounts, ensuring accuracy and completeness.
• Prepare and submit reports on collection performance, aged debtors, and outstanding balances.
• Support the finance team in month-end and year-end closing procedures.
• Identify trends in debtor behaviour and recommend improvements to credit control policies.

Customer Service & Stakeholder Engagement
• Act as a point of contact for customer account-related queries, providing prompt and professional assistance.
• Liaise with internal departments (e.g., sales, operations) to resolve customer disputes efficiently.
• Ensure that all communications with customers are documented and appropriately recorded.

KEY PERFORMANCE INDICATORS
• Days Sales Outstanding (DSO): Measurement of collection efficiency.
• Percentage of overdue accounts: Indicator of debtor management effectiveness.
• Accuracy of debtor reconciliations and reporting.
• Timely resolution of customer disputes.

CHARACTERISTICS
• Strong numerical and analytical skills.
• High attention to detail and accuracy.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation.
• Proactive and results-driven approach.

QUALIFICATIONS AND EXPERIENCE
• Diploma or degree in Finance, Accounting, or Business Administration.
• 2-3 years of experience in accounts receivable or credit control.
• Strong knowledge of accounting principles and debtors’ management.
• Experience in the logistics, warehousing, or commodities sector will be advantageous.
• Proficiency in ERP systems and Microsoft Excel.

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.