Durban Tel: 031 566 4257

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International Tel: 0027 87630 0325

Retail Operations Manager – JSROM

My client seeks to employ an experienced Operations Business Manager: Fuel, Retail & Food Manager to oversee multiple sites encompassing multi-store levels to include franchised brands of; Retail, Quick serve restaurants, Supermarkets, Filling stations. Fostering Franchisee relationships, ensuring the continued operational

management and expansion of National Fuel, Retail and Food sites by driving and developing sales and profitability by business optimization.

 Main job functions

  • Negotiate and secure profitable contracts.
  • Handle CCMA Cases
  • Multiple regions / site management portfolio
  • Ability to enhance current operations while turnaround failing businesses into high-performing avenues.
  • Lead companies into new markets segments.
  • Brand awareness and engagement
  • Introducing profit-driven initiatives that establish new revenue streams.
  • Building a self-reliant network of franchisees that support each other’s successes and under-performing gaps, and to collaborate across all levels culturally and nationally.
  • Established standardization of key supplier, contractor and costing specification model for all national food brands.
  • Rollouts to include promotional strategies, new operational manuals, operations standards inspection audits, food training program for franchisees.
  • All of which accelerate brand awareness, sales and category profitability.
  • Focused on customer service excellence.
  • Franchisee KPI achievement
  • Brand compliance
  • Staff recruitment and training
  • Launching stores and site selections
  • Ensured franchises achieve optimal GP margins by implementing turnaround strategies, improve existing processes, renegotiate supplier contracts, facilitate forums/regional meetings, and deliver sales-focused short-term strategies.
  • Back-end areas include P&L, marketing, promotions, product development, visual merchandising, national inventory management, Health & Safety, audits, legislative inspections, brand development and competitor analytic review.
  • Leading the launch, opening, management and optimization retail outlet conversions
  • Inspections/Audits Software, Retail Checklist, Auditing & Online Training Programs rolled out nationally in all sites.
  • Oversee all franchisees with focus on evaluating performance, driving product innovation, preparing annual regional sales budgets and brand management activities.
  • Operations advisor on key financial and operational areas such as merchandising, minimizing expenses, planograms, store layout planning, driving sales, margin improvements, poor store turnarounds, maintenance standards, procurement and marketing.


  • Position related tertiary qualification required.
  • Min 5-7 years’ experience in a Regional / Area / Operations Manager role
  • Min 5-7 years’ experience in Franchisee / Fuel / Retail Operations
  • Driver’s license
  • Available to travel between sites & regions
  • Computer literate (MS Office & Google Suite)
  • Point of Sales / Arch / Winbranch / AURA / GAAP experience (adv)


  • Leadership and Teamwork
  • Critical thinking and problem solving
  • Communication Skills
  • Effective Time Management
  • Adaptability
  • Fast Learner
  • Computer Skills
  • Customer Service
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Project Management
  • Administration Skills


R25 000 – R40 000

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

To apply for this job email your details to