Durban Tel: 031 566 4257

Johannesburg Tel: 011 440 7117

Cape Town Tel: 021 794 7475

International Tel: 0027 87630 0325

Service Desk Engineer (1st line) -CBRSE

We have a great opportunity for a Service Desk Engineer.

As a remote Service Desk Engineer, your role will be crucial in delivering high-quality technical support to clients by swiftly resolving issues, maintaining IT systems, and providing exceptional customer service. We are looking for candidates who have a solid technical background, effective communication skills, and a proactive mindset to tackle problems efficiently and effectively.

Duties will include, but not limited to:

  • Providing first-line technical support to end-users via phone, email, or in-person
  • Addressing hardware, software, and network-related issues promptly and efficiently.
  • Diagnosing and resolve technical issues
  • Utilizing appropriate tools and resources
  • Escalating complex problems to the appropriate teams when necessary
  • Log, track, and prioritize support requests using ticketing systems and ensuring timely resolution and maintaining accurate records of all interactions.
  • Reviewing tickets on our service desk platform
  • Ensuring platform is updated on ticket progress
  • Ensuring tickets are completed timeously
  • Ensuring summary of work has been completed on the ticket
  • Creating summary of work completed and sent back to client
  • Logging and tracking the details of customer requests and problems as tickets if clients contact you directly
  • Ensuring platforms are authenticated
  • Identifying types, categories, severity and urgency of tickets
  • Responding to customer queries via call/message with prompt, accurate and courteous replied
  • Trouble shooting software issues
  • Assigning hardware issues to Field engineers
  • Liaising with third party vendors when required
  • Researching issues that cannot be resolved

Qualifications and Experience:

  • Matric plus Diploma in Computer Science / Information Systems or engineering
  • Min 3 years relevant working experience as a Service Desk engineer (1st Line) in the ICT space
  • Must have own vehicle and driver’s license
  • Excellent communication skills
  • Exceptional client services experience
  • Detailed orientated
  • Computer literate
  • Well experience hardware and software

R 22 000 CTC – R 24 000 CTC

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

To apply for this job email your details to christineb@armstrongappointments.com