Durban Tel: 031 566 4257

Johannesburg Tel: 011 440 7117

Cape Town Tel: 021 794 7475

International Tel: 0027 87630 0325

Helpdesk End-User Support Technician – Reference JRHST


The End-User Support Technician is responsible for providing technical support to

all customer end-users via the helpdesk and relevant support channels. This

includes the efficient resolution of support tickets across a variety of platforms and



The position is permanent, with a focus on providing excellent technical support as

part of the internal helpdesk team.


 In-house, as part of the customer end-user support team.

Key Responsibilities


Technical Support:

Providing remote technical support to end-users, including receiving,

logging, resolving, and closing support tickets.

Managing user expectations and ensuring effective communication

throughout the support process.

Areas of Support:

Windows and Mac OS Device support

Basic network and server support

Microsoft 365 and other cloud services

Data management, backup and recovery

Telecom/PBX systems support

Mobile device management

Software installation and troubleshooting


Documenting all resolved tickets, actions, and solutions in the helpdesk


Creating and updating internal knowledge base articles.


Following and improving existing IT support processes.

Collaborating with the IT team to enhance overall service delivery.

Customer Interaction:

Providing excellent customer service via phone, email, and chat.

Escalating complex issues to relevant teams or senior technicians.

Traveling to customer sites for onsite support requirements.


Maintaining high standards of professionalism and confidentiality.


Proficiency in English, both verbal and written.

Qualifications and Education

CompTIA A+

CompTIA Network+

CompTIA Sec+

2-3 years of experience in a helpdesk or similar IT support role

Preferred Skills

 ITIL Foundation certifications

Experience with remote support tools

Familiarity with ticketing systems

Desirable Qualifications

MD-102 – Endpoint Administrator

MS-300 – Deploying MS365 Teamwork

MS-500 – MS365 Security Admin

MS-100 – MS365 Identity and Services

MS-101 – MS365 Mobility and Security

Microsoft certifications related to desktop and cloud services.

Experience with cybersecurity practices

Familiarity with various software and hardware troubleshooting


R 20 000 per month

A Consultant will be in touch if you are shortlisted for the position. lease consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

To apply for this job email your details to