The End-User Support Technician is responsible for providing technical support to
all customer end-users via the helpdesk and relevant support channels. This
includes the efficient resolution of support tickets across a variety of platforms and
The position is permanent, with a focus on providing excellent technical support as
part of the internal helpdesk team.
In-house, as part of the customer end-user support team.
Providing remote technical support to end-users, including receiving,
logging, resolving, and closing support tickets.
Managing user expectations and ensuring effective communication
throughout the support process.
Areas of Support:
Windows and Mac OS Device support
Basic network and server support
Microsoft 365 and other cloud services
Data management, backup and recovery
Telecom/PBX systems support
Mobile device management
Software installation and troubleshooting
Documenting all resolved tickets, actions, and solutions in the helpdesk
Creating and updating internal knowledge base articles.
Following and improving existing IT support processes.
Collaborating with the IT team to enhance overall service delivery.
Providing excellent customer service via phone, email, and chat.
Escalating complex issues to relevant teams or senior technicians.
Traveling to customer sites for onsite support requirements.
Maintaining high standards of professionalism and confidentiality.
Proficiency in English, both verbal and written.
Qualifications and Education
2-3 years of experience in a helpdesk or similar IT support role
ITIL Foundation certifications
Experience with remote support tools
Familiarity with ticketing systems
MD-102 – Endpoint Administrator
MS-300 – Deploying MS365 Teamwork
MS-500 – MS365 Security Admin
MS-100 – MS365 Identity and Services
MS-101 – MS365 Mobility and Security
Microsoft certifications related to desktop and cloud services.
Experience with cybersecurity practices
Familiarity with various software and hardware troubleshooting
R 20 000 per month
A Consultant will be in touch if you are shortlisted for the position. lease consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
To apply for this job email your details to Jenny@armstrongappointments.com