Durban Tel: 031 566 4257

Johannesburg Tel: 011 440 7117

Cape Town Tel: 021 794 7475

International Tel: 0027 87630 0325

Field Service Engineer (CBFSE)

We are hiring a Field Service Engineer for our client in Southern Suburbs, Cape Town.   This role offers the flexibility of a hybrid set up, making it an ideal opportunity for someone in the ICT industry looking for work-life balance. You will however by required to assist clients onsite when needed.

Duties will include but not limited to:

  • Reviewing tickets and requirements on Autotask Service Desk
  • Ensuring Autotask is updated on ticket progress
  • Ensuring tickets are completed timeously
  • Ensuring a summary of work done is always given on the ticket
  • Ensuring after each ticket is complete  and that the feedback form has been sent to the client
  • Ensuring all platforms are authenticated daily
  • Identify the types, categories, severity, and urgency of the ticket.
  • Building sustainable relationships and trust with customer through open and interactive communication
  • Attending daily stand-up and report on project progress reports and to discuss product features
  • Remote support on array of hardware & support systems
  • Details Resolution summary
  • Escalation management
  • Accurate time logging
  • Client support
  • Using the best electronic means available (ticket system, monitoring, remote, email, telephone or Team)
  • Promote and foster good working relationships with direct team and clients
  • Resolve issues or escalate t, but keep follow up until issue resolved
  • Assisting clients on site with any queries that come through
  • Effectively troubleshooting software/hardware issues that arise
  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
  • Communicate with clients to determine needs and explain complex issues
  • Liaising with third party vendors when required
  • Researching any issues that cannot be resolved to find a solution
  • Continuously communicating with the client on any delays or feedback

Qualifications:

  • Matric plus Diploma in Computer Science / Information Systems or engineering
  • Min 3 years relevant working experience as a Field Service Engineer in the ICT space
  • Must have own vehicle and driver’s license
  • Excellent communication skills
  • Exceptional client services experience
  • Detailed orientated
  • Computer literate
  • Well experience hardware and software

 

Remuneration       

R 22 000 CTC

 

 

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

To apply for this job email your details to christineb@armstrongappointments.com