MAIN PURPOSE OF JOB
To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.
KEY RESPONSIBILITY AREAS
Leading and managing a team
Personal Effectiveness
ESSENTIAL EDUCATION:
An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
DESIRED EDUCATION:
A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.
ESSENTIAL MINIMUM EXPERIENCE:
2 years’ experience in an omnichannel customer service contact centre environment.
DESIRED EXPERIENCE:
3 years’ experience in an omnichannel customer service contact centre environment.
REQUIRED JOB SKILLS AND KNOWLEDGE
- Excellent verbal and written communication skills.
- Time Management
- Delivering results and meeting customer and team expectations
- Analysing
- Deciding and initiating action
- Excellent administration skills.
- Presenting and communicating information
- MS Office and PC literate
- Writing and reporting
- Working with people
Please note the position closes on Thursday 6th November 2025
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
To apply for this job email your details to Sharonsmit@armstrongappointments.com