Durban Tel: 031 566 4257

Johannesburg Tel: 011 440 7117

Cape Town Tel: 021 794 7475

International Tel: 0027 87630 0325

Compliance Operations Officer Customer on Boarding – SSCOOCB

Main job function

To accurately check and approve the on boarding of customers for all branches taking into consideration FICA and on boarding requirements as required by the Banks documented policies and procedures. To provide excellent service to branches and Customers.

Key performance area
To review and approve customer account opening documentation and capturing on COB.
Ensure that all information capture on COB matches the source documents.
Ensure that correct and clear documents are scanned on COB prior to approval.
Ensures that all information is capture accurately on the Bank’s Operating Systems.
FICA policies and procedures is strictly enforced.
Ensures Watch list check is conducted and clear.
Ensures that turnaround times are adhere to when approving Accounts on COB

Mobile Banking

To review and approve digital banking profiles when required.
To review and approve linking of transactional banking accounts.
To review and approve change of password.
To review and approve device linking.
To review and approve customer linking.
To contact customers to conduct verification checks.


Address / assist Branch FICA queries
Attends to ad hoc administration requirements as and when required.

Certificate in banking or similar

Preferred experience

At least 3 years banking experience
Excellent understating of FICA
Microsoft Office 365
Knowledge of the Banks Operating Systems
Knowledge of Banks Policies and Procedures

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

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