CORE PURPOSE OF THE JOB 

The core purpose of the job is to provide supervision for all functions related to central support department including bank statement allocations, wealth administration support, service center support, central payments, policies and procedures, system and UAT support, automation and other efficiencies for Central Support as required.

MAIN FUNCTIONS OF THE JOB INCLUDE:

Allocations

• Ensure that all Bank statement allocations are done correctly and timeously
• Ensures that all other allocations, including dynamic file allocation to advanced deals are done correctly and timeously as directed by the Central Support manager
• Management of the robotic process for allocations implemented by the

Attorney Trust Saver

• Ensures Attorney trust saver requirements are met (including review and approval of withdrawals and payouts, (within mandate)

Deposit and non-funding support

• Assist Branches, SME and Corporate divisions with any deposit and non -funding income support and queries
• Implements and monitors key controls for operational risks
• Responsible for working with and resolving bank operational issues raised by ICOs, Internal and External Audit.

Wealth Support

• Provides administration support to wealth consultants to effectively and efficiently open new trust accounts
• Assists with reporting requirements relating to wealth division
• Assists with the development of key performance indicators for wealth as identified by GM: Retail and Wealth and GM: Operations

Audit and Bank Confirmations

• Ensure that audit certificates and bank confirmations requests are attended to
• Ensure that the SharePoint log is maintained to track all audit/bank requests & reconciliation and allocation of all fees invoiced.

Procedures

• Creation of a central point of contact for all procedures for the bank
• Assignment of resources to draft, co-ordinate and facilitate updates or new procedures as and when required
• Actively managing feedback and process of changes to Procedures
• Ensuring all new procedures drafted is rolled out effectively within the bank via the Banking training divisions or relevant department as appropriate.

Central Payments

• Ensuring that all payment requests, emails & queries received via the central payments email and SharePoint log are managed correctly and timeously.
• Ensuring that all processes as per procedure are adhered

Reporting

• Preparation of reports to EXCO & Performance Exco
• Ensure accuracy and completeness of

Central Support – Department projects

• Actively participates to manage departmental projects to ensure objectives are met
• Ensures that system testing is conducted

Staff Supervision

• Supervisor’s staff within the central support team
• Responsible for management of leave balances and back-up functions within the department
• Responsible for setting and managing PDP objectives for each year

QUALIFICATIONS

• Matric
• Com or equivalent

PREFERRED EXPERIENCE

• Minimum of 5 years’ experience in the banking industry, with experience in banking or operations

KNOWLEDGE

• Banking systems
• Microsoft Office
• Bank policies and procedures
• Automation
• Bank statement allocations
• Relationship management

 

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.