Sys Ops Team Lead – DOSYSOPSTEAMLEAD

Our client in the IT Managed services industry are currently seeking the skills of a Sys Ops Team Lead to be based in either Gauteng or Midrand

Main job function 

Automation & Tooling

• Design and implement automation workflows using PowerShell, Python, Ansible, or RMM platforms.
• Develop and maintain Python scripts to automate routine tasks and improve operational efficiency.
• Optimise toolset processes (e.g. N-able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys, Meraki) for efficiency and scalability.
• Ensure automation, configuration and process optimisation are central to service delivery.

Monitoring & Patching

• Drive proactive monitoring and self-healing systems.
• Configure and manage AutoPilot deployments and patch management processes to ensure system reliability and compliance.
• Use reports and analytics to identify trends, recurring issues and opportunities for automation or process improvement.

Reporting & Insights

• Develop custom dashboards and reports using Power BI and internal toolsets (e.g. N-able) to provide actionable insights.
• Present regular performance reports to the support management team highlighting achievements, risks and improvement plans.

Team Leadership

• Lead and manage the SysOps team to ensure efficient and high-quality service delivery and ensure that targets are met in a timely manner.
• Conduct regular team and 1-2-1 meetings, provide feedback and support the professional development of the SysOps team members.
• Promote a culture of innovation, accountability and continuous improvement.
• Offer escalation support and guidance to team members and other employees.
• Resolve escalated IT support issues promptly and effectively if related to any SysOps configurations, changes, patching or automation.
• Ensure that the team is driven to meet ticket SLAs
• Maintain clear and effective communication with internal teams
• Ensure adherence to ITIL service management principles and best practices.

Collaboration & Strategic Initiatives

• Coordinate with other departments within Support to understand technology needs and implement solutions.
• Manage SysOps-specific initiatives, ensuring they are completed on time and within budget.
• Keep up to date with the latest technology trends and advise on potential improvements.
• Assign knowledge base ownership to team members to encourage documentation culture in line with continuous improvement.

Qualifications 

• ITIL V4 Foundation Certification – Optional
• Microsoft Certified: Azure Administrator Associate (AZ-104) – Required
• Microsoft Security Operations Analyst (SC-200) / CompTIA Security+ – Optional
• Microsoft Certified: Endpoint Administrator (MD-102) – Required
• PowerShell Scripting Certification (e.g. Microsoft or Pluralsight endorsed) – Required
• Ansible Essentials / Automation Certifications – Optional
• Microsoft Certified: Identity and Access Administrator (SC-300) – Optional
• N-Able Advanced Reporting & Automation – Optional
• Power BI Data Analyst Associate – Required
• CompTIA Cloud+ or Azure/AWS Architecture Certifications – Required

Criteria 

• Demonstrates a strong passion for solving complex problems through technology, with a proactive and innovative mindset.
• Applies critical thinking to diagnose issues, identify root causes and implement effective, scalable solutions.
• Maintains a solution-oriented approach, continuously seeking opportunities to improve systems, processes and service delivery.
• Strong scripting ability/knowledge in Python and PowerShell.
• Proficiency in building and maintaining Power BI dashboards for operational and strategic reporting.
• Excellent organisational, communication, and people skills.
• Ability to manage multiple tasks and tickets simultaneously.
• Effective time management and prioritisation skills.
• Technical proficiency in IT support tools and systems

Experience

• Proven experience designing and implementing automation workflows
• Hands-on experience developing scripts to automate operational tasks and improve service efficiency.
• Demonstrated ability to optimise and manage toolsets
• Experience configuring and managing AutoPilot deployments and patching strategies across hybrid environments.
• Strong background in proactive monitoring, alerting and self-healing systems using RMM platforms and custom scripts.
• Proficient in building and maintaining Power BI dashboards for reporting on system health, performance metrics and automation outcomes.
• Experience leading technical teams whilst driving continuous improvement.
• Skilled in managing escalations related to SysOps configurations, patching, automation and system changes.
• Familiarity with ITIL service management principles and their practical application in support operations.
• Experience collaborating across support functions to deliver initiatives and implement technical solutions.
• Demonstrated ability to manage multiple tasks and priorities effectively in a fast-paced MSP environment.

 A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.