Training and Development Manager (Ref: TDBTDM)
Remuneration: R20 - R35 000

Position in the Financial sector in Observatory, Cape Town - Western Cape
Posted On Tuesday 14 May 2019
Job Description:

A leading African Payments Company requires a Training and Development Manager to join their team in Cape Town

Main job function

The main purpose of the role is to effectively manage and coordinate all training and development initiatives across the company. The Training and Development Manager reports directly to the Head of Human Resources. This position is responsible for ensuring all training initiatives are delivered effectively and in line with the company training and development strategy. The Soft Skills Facilitator and Training Facilitator report directly to this position. The Training and Development Manager oversees all staff training, including but not limited to onboarding, Train the Trainer, compliance, customer service, systems, products, skills etc. Internal Liaison takes place with the HR and management teams. External liaison takes place with external consultants and service providers.


Grade 12 or equivalent (Essential)

Tertiary qualification in HR / training related field (Essential)


10 years training and development experience (Essential)

2 years management / supervisory experience (Essential)

2 years’ experience in the financial services industry (Desirable)

Knowledge of training methodologies

Knowledge of training best practice

Knowledge of company products and services

Knowledge of individual and team development programs

Knowledge of soft skills and hard skills training

Duties and responsibilities (include but is not limited to):

To manage the effective delivery of all training and development programs within the Group

Create an overall training strategy that is in line with the HR strategy and company vision

compile and implement an annual training calendar

Oversee and manage the Training Facilitator and Soft Skills Facilitator to ensure that all training is provided in a professional manner

Ensure consistency across all training programs

Compile training content and training aids

Manage the onboarding of new staff

Ensure continuous training by way of development profiles per individuals

Monitor the quality of all training material produced and used by trainers

To liaise with internal department heads to identify and establish training needs

Liaise with various departments in order to establish specific requirements or address training gaps

Ensure effective training programs are designed and put into place to meet individual, role and business needs

Liaise with digital customer journey lead to ensure effective delivery and monitoring of training channels (E-learning, questionnaires etc.)

To manage SETA requirements and oversee the collation and submission of all training reports

Ensure SETA accredited training programs are used as far as possible for all external training

Design internal training programs that can be submitted for SETA accreditation

Oversee the collation of all training spreadsheets to ensure all training is accurately captured

Ensure the WSP is accurately completed and submitted on time

Make sure maximum SDL is claimed back

To ensure all training programs are delivered in a professional manner

Conduct assessments on training programs by randomly attending training sessions and completing Training Visit Assessments

Ensure all training staff hand out and collect training review forms

Analyse the results of all training review forms and identify areas for improvement

Monitor that corrective action has been implemented where training needs / gaps have been identified

Ensure training policies are in place and up to date

To compile and submit all required internal training reports

Compile and submit monthly training reports

To manage the Training team effectively

Coach and mentor all trainers

Provide advice and guidance to trainers

Conduct bi-annual performance reviews with training team

Ensure trainers are cross-trained in order to ensure sufficient training resources are available at all times

Carry out HR Administrative tasks (leave approval, recruitment)

To manage own professional and self-development 

A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Tamrin de Beer