Teller And Enquiries Clerk (Ref: CFTE)
Remuneration: R

Position in the Financial sector in Gauteng - Gauteng
Posted On Wednesday 13 April 2022
Job Description:

Our client, one of the largest international Islamic banking groups in the world is looking for two Teller and Enquiries Clerks in Gauteng.


Main job function

The purpose of the role is to attend to teller and enquiries functions as well as forex as and when required accurately and in keeping with the Bank’s policies and procedures and regulatory requirements. To provide excellent customer service to the relevant Branches within the Region.


Teller Processing


• Cash deposits

• Cash withdrawals

• EFT transfers

• Closure of accounts

• Intersystem transfer (Debit Card to investment account)

• Investment transfer (investment account to Debit Card)

• Reversal of fees

• Forex – deposits, withdrawals and transfers (purchase and sales)

• Ensures daily processed work balances at the end of the working day

• Ensures that all security procedures are adhered to at all times in order to

minimise or mitigate risk

• Teller capturing on IMAL and Enterprise system


Teller Administration


• Uploading of daily teller recons and EOD on T/DRIVE

• Sort and file deposit slips that are returned from other banks

• Reporting of suspicious transactions

• Assist with handover and receiving of bags to security company

• Scanning of documentation (Transaction deposits, withdrawals, etc.) uploading of teller recons as mentioned above

• Processes and obtains authorisation for ex-branch withdrawals actioned at enquiries

• Capturing of EFTS


Enquiries Administration


• Processes cash and transfers, check available balance, signatures and Financial Intelligence Centre Act (FICA) compliancy

• Updating/ removal of memos for investment accounts

• Updating of CIFS – all relevant fields to be completed

• Processes all premature withdrawal requests for walk in clients

• Extracts statements as and when requested and charges client accordingly

• Processes and obtains authorisation for ex-branch withdrawals

• Files all new client’s information into well-structured files indicating the relevant information

• Obtains updated specimen signatures from clients with ID documents

• Organizes daily recon

• Attends to general queries in relation to all the bank’s products.


Customer Service


• Provides an efficient and professional service to clients at all times

• Participates in cross sales of the Banks products at all given opportunities

• Provides statements and IT3B at the request of client’s and charge clients accordingly

• Attends to daily online registration for selected clients

· Ensures correct completion of all documentation taken in at enquiry counter

• Ensures that clients queries are attended to professionally and timeously

• Assists clients with completion of deposit and withdrawal slips

• Attends to customers general Help desk for all walk-in clients

• Assists clients with the usage of ATM

• Assist clients with the closure of accounts- ensure all procedures are followed upon

• Maintains and controls the visitors register- online register

• Handles client complaints and directs these complaints to the relevant manager/supervisor- updates complaints register

• Refers clients to the relevant Consultants dependant on the nature of the client


• Attends to resetting of internet passwords

• Follows the hot card procedure for lost or stolen debit cards

• Assists clients with processing of recurring beneficiary payments on their transactional banking accounts

• Attends to incoming and outgoing mail which is hand-delivered

• Extracting of debit card reporting on a daily basis




• Manually inspects front of ATM for any anomalies (security check)

• Assists with any back-office functions on an ad-hoc basis- projects and tasks

• Release and indemnity requests to COD for processing as defined by COD procedure

• Update release and indemnity on sharepoint


Relief Functions


• Perform relief function in Forex as and when required by the respective Branches from time to time.

• Assists with any back-office functions on an ad-hoc basis- projects and tasks Compliance

• Ensures that all functions are carried out in accordance with the Banks internally regulated procedures and compliance regulations

• Ensure identification and verification of the client for all transactions

• Ensure all clients adhere to covid rules and regulations- clients to sanitize and to wear masks


Appropriate Banking qualification will be required 

• A minimum of 1-2 years General banking experience or equivalent working experience

 • Customer orientated

• Accuracy

• Attention to detail

• Efficiency and time management

• Organizational ability

• Analytical ability

• Computer literacy

• Ability to work under pressure

• Deadline driven

• Communication (written and verbal)

• Trustworthy

• Professional

• Integrity

• Confidentiality 




A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.


Please contact Catherine Fforde