Solutions Support & Maintenance Officer (Ref: ZHSSMO)
Remuneration: Market Related

Position in the Information Technology sector in Jet Park - Gauteng
Posted On Friday 30 August 2019
Job Description:
International Transport & Logistics company has a vacancy for a SOLUTIONS SUPPORT & MAINTENANCE OFFICER based on the East Rand. Support the applications/software system issues and manage improvement projects. Provide training to end-users, trainers, system administrators, managers and their teams. TMS and SQL knowledge is a plus and one on one and group training experience is essential for this role. Must be willing and prepared to travel to various sites.

Main job function

Provide daily support to users of the TMS and other Software’s:

Troubleshoot production issues

Root cause analysis

Monitor the platform

Liaise with the vendor and/or regional IT to close issues

Develop support documentation

Manage continuous improvement projects:

Liaise with operations and/or customers

Liaise with regional team and/or vendors

Perform configuration and tests on the TMS

Provide Pre, Current and Post Go-live support

Provide training to end-users

Conduct training to a range of participants

Develop training materials

Assess training needs of users/site

Work with implementation and support

Work with the Technical Writer to ensure that all training materials are updated Assist with training coordination

Travel, as needed, to all sites to conduct onsite training



IT Degree/Diploma

Training/coaching/instructor courses a plus

Basic IT Knowledge (A+ & N)

MS Office (Word, PowerPoint & Excel)

Knowledge in Transport Management Systems and SQL would be a plus.

Experience in Freight Forwarding, Logistics and Transport Management or similar will be a plus.

Experience with one-on-one and group training both in-person and via web conference delivery.

Must be willing and prepared to Travel

Must have a valid Passport 

A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Zita Hilson