Solutions Designer (Ref: MESD)

Position in the Information Technology sector in Durban - Kwa- Zulu Natal
Posted On Thursday 24 March 2022
Job Description:

Our client is seeking a Solutions Designer/Solutions Architect who will be reporting into and assisting the Principal Solutions Architect. This role serves as the owner of the Customer solution roadmap, Technical Design, support and commercial build of E2E Customer solutions. 

Main job function

Pre-Sales, Sales and Customer interface - Attend and participate in internal and external meetings relevant to the pre-sales cycle

Responsible for solution feasibility, qualification and articulation

Determination of internal and external technology/technical, pricing and vendor requirements for Solutions

Production and provision of architectural design and execution of solutions for Customer requirements

Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery

Provide technical and solutions support and advice for Sales Team and assist in evaluating opportunities based on technical requirements and alignment with business capabilities

Ensure collaboration with vendors and partners to understand latest offerings

Internal engagements with Sales teams

External engagements with Customers

Technical interface - Consult with the Technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and Customer needs

Ensuring compliance with Organization Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirements

Owning the process and following correct approval protocol from Divisional Technical Leads

Technical oversight of the development and delivery of the Solution over the project lifecycle

Analysis of key performance metrics and indicators for network infrastructure to ensure service availability

Analysis of infrastructure resource utilisation, trending, and capacity planning

Create and update documentation for all relevant procedures, solutions and architectures

Internal engagements with Technical teams

Operations interface - Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements

Procurement and Vendor interface - Product Development Input, ensuring product positioning is achieved, delivering key benefits, targets and deliverables Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identified)

Assessment of solutions proposals and quotes received from Technology Vendors


Relevant Tertiary Qualification


5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry

5+ years of Technical Engineering experience

Relevant network certifications an advantage i.e., Cisco, Fortinet, AWS and/or Azure

Deep technical understanding of networking, voice and secure cloud products and services

Knowledge and experience of physical network infrastructure

Experience in communicating complex technical solutions directly with Customers Experience in articulating technical designs and requirements in a structured format


A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Melanie Els