Service Coordinator (Ref: JRSC)
Remuneration: R 20 000

Position in the Engineering sector in Durban - Kwa- Zulu Natal
Posted On Monday 24 July 2023
Job Description:

Main job function

·        Monitoring and controlling services, dealing with telephone enquiries and completing all necessary paperwork.

·        Receive new requests for services from the New Business and Contracts Department.

·        Efficiently schedule all customers’ requests to ensure that Technicians time and knowledge is optimally used.

·        Answer incoming calls into the office and log breakdowns.

·        Consistently monitor progress of all calls logged and scheduled.

·        Liaise with all third-party service providers.

·        Ensure 100% of jobs are allocated to technicians.

·        Ensure all internal systems are used to allocate work to technicians.

·        Ensure all necessary information is captured and updated on the system.

·        Receive calls and or emails from customers requesting service and/or repairs of their units.

·        Ensure that all information is logged or processed on the in-house systems with 100% accuracy.

·        Check warranties and to follow up on worksheet to ensure accurate invoicing.

·        Complete all office administration efficiently.

·        Receive customer calls and provide assistance where possible to ensure query resolution.

·        Strictly adhere to all Departmental and Company Policies, Procedures and SOP’s.

·        Complete any other task or duty that management may reasonably expect of you.


At least 5 years experience in a service coordinator role

Thorough Knowledge of forklifts and related equipment

Fluent in English


A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.


Please contact Jenny Rathbone