A leading document storage, Records & Information Management specialist is looking for a Service Consultant in Cape Town branch to assist the Key Account Managers to service & retain existing portfolios. You must have a valid driver’s license & own car and relevant sales, channel, supply chain, consumer marketing experience for this role.
Main job function
Ensure that the service offering provided satisfies customers’ needs and identify leads across their allocated Key Account Managers Portfolios.
Resolve all enquiries or queries escalated by your Account Managers within a reasonable timeframe.
Ensure that the portfolio is sufficiently serviced to ensure customer satisfaction.
Ensure that clients’ portfolios data integrity is accurately maintained.
Assist with preparing and presenting business proposals to both existing and new potential customers
Maintain close relationships with the Accounts Manager in order to capitalise on opportunities identified.
Ensure effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
Deal with, resolve and report on issues, concerns and complaints as related to your portfolio or allocated clients.
Degree/Diploma ins Sales/Marketing/Retail/Business Administration/Customer Relations Management
Valid driver’s license
3-year Degree/Diploma in Sales/ Business Administration Management/Customer Relationship Marketing/Marketing Management
3 – 4 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
Excellent command of the English language
Must have excellent communication and interpersonal skills.
Must pay attention to detail
Must be focused on achieving results
Must be a team player
Must have business acumen and be able to communicate at all levels
Must be highly computer literate
Demonstrate excellent organisational skills
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.