Senior IT Technical Support (Ref: CFITTS)

Position in the Information Technology sector in Durban – Umhlanga - Kwa- Zulu Natal
Posted On Wednesday 10 August 2022
Job Description:

Our client, based in the Umhlanga area is looking for a Senior IT Technician to join their down-to-earth yet ambitious team. If you are looking to work with a group of highly-skilled yet casual, friendly and professional, people, this role is perfect for you.


Main job function

Accountable for providing advanced technical support in an effective and professional manner to internal and external stakeholders


·        Matric

·        Relevant degree / diploma


·        Minimum of 5 years’ working experience as an IT Support Technician and directly supporting end-users, both face-to-face and remotely

·        A minimum of 5 years’ experience troubleshooting and upgrading desktop/workstation and server hardware

·        A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)

·        Comprehensive knowledge of windows and apple operating systems

·        Experience troubleshooting and setting up mobile devices, especially those on the android and IOS platforms

·        Windows server and SBS operating systems

·        Microsoft Office 365 and Azure experience

·        Microsoft Office application suite

·        Advanced networking - routers, access points, switches & firewalls

·        VPN and WAN setup/support

·        Microsoft Exchange server

·        Driver’s license

·        Experience having worked with a helpdesk ticketing system such as Otrs, Zendesk & Osticket, Hhat, Remedy, etc. 

Advantageous skills

·        Other cloud-based technologies

·        Advanced networking - Firewalls (Mikrotik, Cisco, Juniper, Fortinet)

·        Linux operating systems

·        MCSE or equivalent

·        VMware & Hyper-V

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Catherine Fforde