Our client, a global leading provider of fleet and asset management solutions is urgently looking for a Salesforce Business Analyst to join their growing team in Midrand
Please email application through to firstname.lastname@example.org
Main job function
As a business systems analyst within the team you will be responsible to help lead and conduct requirement gathering sessions with end users. Responsibilities include documenting, designing and testing of the Salesforce.com system implementations and support thereof.
Duties would include:
Proactively lead requirement gathering sessions with the business units to draw out requirements from stakeholders
Perform as the interface between the Business units and Development teams
Perform gap analysis to identify opportunities for process improvement
Create requirements definition documents to capture business needs.
Prepare functional specifications which could be used as input to the development of the solution
Effectively communicate these requirements using available tools with the development team.
UAT Testing of the solution
Demo the solution and gain sign-off from the business units
Planning of and facilitation of training to all end users including the creation of training documentation
Participate in the roll-out and implementation of the solutionSupport end users during the roll-out of new processes and supply other ad-hoc support
Matric and certified Salesforce Administration Certification
3 years’ business analysis experience
Able to travel including international travel – must have passport
Willing to work after hours when required
Excellent knowledge of Microsoft Office product suite
Strong analytical skills to facilitate problem solving
Thorough understanding of all internal Salesforce processes for both the Fleet and Consumer environments
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.