Retention Administrator (Ref: DRA)
Remuneration: Market Related

Position in the Insurance sector in Claremont, Cape Town - Western Cape
Posted On Tuesday 21 January 2020
Job Description:

Client, based in Claremont, Cape Town in the Insurance Industry currently have an opportunity for a Retention Administrator. This is a great opportunity for someone who has experience in the Insurance Industry and would like to grow their career further.

The retention team is responsible for the retention of the individual policyholder and resolving arrear premiums, while maintaining a high standard of customer service.

This position is ideal for a hardworking individual that can work independently and enjoys interacting with clients and can market products effectively. The candidate must also enjoy doing administration relating to the interaction with clients. Enough training and support will be provided and the opportunities for a hard-working candidate that likes new challenges are unlimited.

Please email applications to


Main job function

Contact clients in arrears and reach agreement on how arrears will be settled

Retain the client by effectively handling objections and creating a need for the product Update administration system with bank details, contact details, cancellations and interactions with clients

Communicating arrear premiums in writing and other client communication e.g. resubmit policy documents to clients

Handling inbound cancellation calls and responding to client e-mails on a timely basis




Excellent written and verbal communication skills

Good marketing and sales techniques and excellent objection handling skills

Good customer service delivery

Attention to detail and a high level of accuracy

Good MS Office, especially Microsoft Outlook skills

Time management

Planning and organizing

Works well in a team

Ability to learn new systems and product information

3 Years’ experience in a Sales environment

1-year Debt collecting experience

Customer service and administration experience

Insurance industry experience

Good Excel skills

Target driven

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Debra -