Manager: Outsource Collections & Recoveries (Ref: DOCOLLECTIONS )

Position in the Financial sector in Cape Town - Western Cape
Posted On Tuesday 17 October 2023
Job Description:

Our client in the retail industry based in Cape Town are currently seeking the skills of a Manager: Outsource Collections & Recoveries

Main job function

The ideal candidate for this management role will be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies.

• Support the Senior Manager in the execution of Outsource collections and Recoveries strategies • Responsible for meeting collections targets by managing day to day relationships with external collections agencies • Give input to the development of strategies, policies & procedures; • Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures • Ensure compliance with operating plans & highlight operational risks & controls • Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco • Ensure adequate environmental controls & exception reporting in line with policies • Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets • Coordinate activities with external agencies, manage agency relationships throughout the process • Ensure regular audits of agency compliance to strategy, policies & procedures; • Proactively share information & expertise with internal & external stakeholders • Continuously seek improvements in recovery processes, products & technology & manage the change process • Present monthly portfolio performance to agencies • Manage reputational risk across the portfolio • Ensure that all EDC’s engagements are accurately recorded on the appropriate systems • Manage a small internal team (+-10 staff) from Supervisors to agents • Be an active and accountable member of the Credit Operations Management team • Analyse information and optimally translate this into the improvement of performance • Forecast and analyse data against targets on a daily, weekly and monthly basis • Compile and distribute reports on a monthly basis • Give input to the development of operational and KPI reporting • Stay abreast of market trends, relevant legislation & events in appropriate industry



Relevant tertiary qualification would be an advantage



• Minimum 5 years relevant Internal and or External Collections experience • Minimum 2-5 years management experience in collections • Good commercial understanding and awareness of best practice unsecured collections and recovery • Knowledge of collections and recovery strategies, processes and methodologies • Sound analytical skills • Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act) • Knowledge of debt review, sequestration and administration processes will be an advantage • Understanding of the Vision and CAS software will be an distinct advantage • Must be able to travel regularly

• Sound analytical skills • Ability to demonstrate conceptual thinking • Strong communication skills


A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Debra