alogosmall
Level 1 to a Level 2 Technician (Ref: JSL1L2T)
Remuneration: R10 000 – R18000pm

Position in the Information Technology sector in Durbanville, Cape Town - Western Cape
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Posted On Thursday 14 September 2023
Job Description:

Established IT MSP, based in Durbanville is looking for a level 1 to a level 2 Technician.

  • You will be responsible for maximizing the availability of all network components at all site 
  • You are the point of contact for providing first and second level troubleshooting on all systems managed. 
  • Technical requirements for the position include having detailed knowledge of different types of network and telephone equipment. 
  • You will assist Tier 3 by researching issues and providing documentation. You are responsible for network tickets until they are resolved or escalated.
  • You can collaborate with other service provider to identify how problems have cropped up, and monitor network status by using management tools, such as, but not limited to Atera.
  • You are responsible for tracking problems and resolutions using a Network Management System (NMS) program that tracks incident response.
  • You must realize the importance of conventional Service Level Agreements (SLA) and work within them to see that there is a prompt response to their issues. 
  • You will handhold new employees when required to ensure that they successfully attend to issues.
  • You may reassign tickets to the appropriate person as and when needed. You are expected to communicate the causes of problems to end users and management.
  • You may be responsible for the operation of long-distance communication systems. In a remote environment, they must be able to work with the people on-site to gain access to systems. 
  • You will create documentation on all systems they support.  
  • You will coordinate repairs of network and assists vendors or analysts with repairs testing.
  • You will assist in evaluating growth requirements of networks and upgrading of local area network (LAN) systems. Then aid in installing, maintaining, and fixing issues with LANs.

Criteria

·         Your primary responsibility is to maintain the computer, voice, and equipment used to support technology in multiple organizations. 

·         You are the key contact for users who need assistance in resolving technical issues. 

·         You may be based in a co-located office or at home and will use remote access tools to diagnose most issues from a central location.

·         This position requires excellent written, as well as verbal, communication skills and mandates the need to communicate with people of all levels of technical understanding. 

·         End Users rely on your documentation to operate equipment maintained by yourself.

·         You would be required to work at flexible hours and must be available round-the-clock based on standby schedule.

·         You must have strong customer service skills, as you would take ownership of issues and update on their status to clients at regular intervals until they are resolved.

 

•        Travelled required: 15%-20% of time

•        Work from home / co-located office: 80% - 85% of time

•        Site visits - Yes

•        Standby: Yes

•        Training offered: Yes

•        Travel allowance: Yes

•        Cellphone: Yes

•        Standby: Yes

•        Daily ticket logging: Yes

 

•        Ability to work independently: Yes

 
Qualifications:

Grade 12

MCSE Certificate

Experience:

Have own car and valid driver’s license.

3yrs Experience working in an MSP Environment

Fully bilingual in Afrikaans and English

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Juanita Strachan juanita@armstrongappointments.com