Leading client in the Office supplies industry is seeking the services of a dynamic, experienced and exceptional KEY ACCOUNT MANAGER to join their team based in Durban
Main job function
To manage the commercial relationship with existing large and multi-site blue chip clients proactively.
Contacting clients to maintain a consistent high level of service delivery, whilst identifying further new business opportunities.
Meeting with clients face to face or via webinar technologies to provide, educate and promote the business through presentations, demos and usage reports in order to give the Company the edge.
Maintaining the revenue and gross profit of each account ensuring they remain profitable in line with annual targets, exhausting all additional revenue streams opportunities.
Providing unique reporting with the assistance of the Administrator.
Manage the relationship from a global stand point so that the regions can benefit from your knowledge of the account.
Drive New National Business for the group, as per KPI’s.
Regular visits to clients (3 clients per day)
Monitoring the day to day commercial performance of each account within a portfolio.
Regularly liaising with existing clients to identify old / new business opportunities.
Liaise with the clients to drive the category management with the client. Extension of Catalogues and ordering process.
Progressively manage an opportunity pipeline, closing all possible opportunities to achieve a Gross Profit result in line with quarterly targets.
Ensuring all clients understand the services on offer from/by The Company.
Project management of the roll-out of all new contracts and services.
Provide the Reps with direction on your accounts. This means that the Key Account Manager must know the following: Declining Categories, Non-Buying Regions, Unmanaged Accounts and the Expectation of that Rep on the Accounts.
Carry out analysis and produce reports on a monthly and as and when required basis about the clients.
Daily liaison with other members of the team to provide information and ensure that customers receive excellent customer service and suppliers provide consistent services.
Managing a range of customer projects at any one time.
Advising on changes and trends in the marketplace and the activities of competitors.
To undertake tasks and projects as agreed that are within jobholder’s experience, skills and capabilities.
Relevant financial qualification
Excel skills essential
Key relationships: (Categories of External and Internal Contracts)
Customers, Potential Customers & Suppliers, Government Agencies & Local Authorities.
All staff employed within the company
(Nature of Interaction)
Effective business relationships.
Ensuring all transactions are profitable and meet the Gross Profit targets required by the company.
To achieve business Goals.
Increasing trading and retaining current trading levels with existing customers.
Accurate record keeping.
Successful liaison with both customers and suppliers.
Successful management of multiple projects.
Have reasonably good negotiating skills along with good communication and interpersonal skills
Good, clear speaking telephonic manner
Prepared to work flexible hours when required
Able to work in a team and use own initiative
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.