An exciting new vacancy has become available for a Junior Application Support Engineer for Africa’s leading payments company.
Main job function
This role reports to the Application Support Team Lead and will be based in Cape Town.
The ideal candidate for the role is someone with a keen interest in adding onto their already well-developed technical skills and background, combined with a positive, confident and problem-solving attitude.
BSc Computer Science Degree, IT Diploma, MCSE, Comptia Certification Stack or similar - would be advantageous
Minimum of 1-2 years’ experience as Application Support Engineer/Technician would be advantageous
Technical knowledge of Web Applications, Mobile Applications, API logs, SQL, SDLC, Json, HTML, PHP
Knowledge of IT service management (ITSM) tools and processes
Experience in Systems Health Monitoring
Experience in Knowledge Management processes
Experience in Change Management
Excellent debugging and troubleshooting skills
Duties and Responsibilities include, but is not limited to:
To provide 1st and 2nd line support for Application Support
Troubleshooting, documenting and tracking complex technical issues from clients to ensure quick resolution
Pro-active system health monitoring
Working effectively with other team members to reach SLA's and productivity levels
Take on role as ultimate owner over all support requests logged with the Application Support Team
Act as central communication piece for all Application related issues & changes
Liaise and collaborate with third party service providers and partners to resolve system issues
Liaise and collaborate with members across all internal departments, call centre and branches to resolve system issues
Adhering to standard operating procedures and quality control processes
Contribute towards the company knowledge-base
Conduct end-user training
Assist with Change Management
Maintain up-to-date knowledge of company products and services
Stay updated with latest industry developments and trends
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.