Estate Manager (Ref: NTEM)
Remuneration: Market Related

Position in the Property sector in Durban - Kwa- Zulu Natal
Posted On Thursday 2 May 2019
Job Description:

Client in the property industry is seeking the services of an experienced and dynamic ESTATE MANAGER to join their team

Main job function

Manage the day-to-day matters of the estate, including the enforcement of estate rules, residents moving into and out of the premises, maintenance issues on the common property, etc.

Responsible for safety and security of estate

Responsible for maintenance to agreed standards

Responsible for gardening to agreed standards

Responsible for cleaning duties to agreed standards

Responsible for general running and upkeep of estate to required standards

To manage and maintain general cleanliness in the estate

To manage and maintain supplies

Liaise with external suppliers/contractors

Adhere to allocated budgets and maintain applicable quality standards and records

Ensure a sufficient staff compliment, within budget, at all times

Quality control of all aspects of estate including security and health & safety

Assist the managing agent when necessary as well as furnish the managing agent with the required reports and documentation

Deal with residents’ compliments, suggestions, complaints (tenants and owners)

Uphold the estate rules via the issuing of warnings and fines

Contribute towards the efficient running of the estate

Adhere to statutory obligations and quality and best practice guidelines

Arrange for annual services to be carried out e.g. Servicing fire extinguishers and hydrants, annual pest control, replacing staff uniform, accreditation of estate agents, fire breaks and negotiation of contracts

Manage the day to day running of all aspects of the estate

Manage the resident and visitor access systems

Manage day to day care and maintenance of gardens and estate buildings this includes but is not limited to certain handyman functions

Negotiate for best pricing on contracts with regards to regard services such as security, pool, cleaning

Obtain quotes where requested, for consideration by the trustees/directors, e.g. Swimming pool refurbishment, paving contractors, paint contractors etc.

Manage and maintain required standards

Provide input and advice relating to all aspects of the estate management

Carry out an agreed annual programme of maintenance work in order to maintain the estate to the required standard

Regularly inspect all structures

Ensure essential repairs, replacements are carried out as part of the maintenance programme

Ensure that tasks are planned and carried out in accordance with requirements, to applicable standards and within prescribed time limits

Ensure compliance to applicable codes, procedures

Maintain accurate records/documentation associated with work done as well as keep track of petty cash spend and slips

Immediately report problems/failures that may impact on the estate and/or its visitors, clients/residents to relevant parties

Manage, on behalf of the trustees/directors, all external contractors who have been appointed to work in the complex/estate, including the security company, the gardening service, maintenance teams, etc.

Uphold the environmental policies of the estate in terms of nature conservation area, protection of wildlife, removal of alien vegetation

Contribute towards the efficient running of the estate team

Adhere to all estate policies and procedures

Identify hazards, defects, to ensure compliance with applicable codes, law, working practices and health and safety

Manage absences and allocate staffing and workloads of estate team members

Deal with external service providers, e.g. The municipality on refuse removal, roads, water, eskom, Telkom, cellular providers, DStv, etc.

Maintaining accurate records and accounts as required and reporting as agreed

Set an example for estate staff of commitment, work ethic and habits and personal character

Responsibly use resources and control expenses to operate within budgetary controls

May be expected to be part of special projects as are reasonably required of your job role

Responsible for the smooth running of the estate generally.


The Estate Manager will be responsible for managing a small team of HOA staff which includes, but is not limited to:

Keeping an attendance register,

Working out the staff compliment on public holidays and weekends, if required

Overseeing the quality of work performed

Giving instruction and direction to staff to ensure the estate is run efficiently and smoothly

Provide input on wage increases


The Estate Manager is responsible for the equipment provided:

Ensure the equipment is always fit-for-purpose

Ensure that it is well maintained and is always in a workable and safe state

Ensure the proper use of the equipment

Manage personal safety standards and ensure the use of personal protective clothing as required



Diploma / Degree

+ 3-5 years’ experience


Proficient in Microsoft applications such as Word, Excel and Outlook

Requisite knowledge of the tools, equipment, and materials common to the environment

Knowledge of sectional title schemes and definitions (Common Property, exclusive use, Financial obligations to managing agents, body corporates and HOA)

Practical knowledge of building maintenance

Practical knowledge of plants plus experience of using general garden and pool machinery

Demonstrate knowledge of applicable national codes, standards, and regulations

Leadership with ability to manage and develop a team

Ability and willingness to share knowledge

Problem solver and ability to take initiative

Genuine desire to serve the needs of others with a strong personal responsibility for achieving customer satisfaction

Excellent interpersonal, organisational and communication skills

High integrity and honesty in all dealings

Project management skills

Friendly and approachable as well as an assertive personality

Understand and deliver good customer service

Attention to detail

Ability to work under pressure

Full driving licence and own reliable transportation 

A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Nicole Thomas