Desktop Support Technician (EE/AA Candidate) (Ref: KHDST)
Remuneration: R16 – R18k per month

Position in the Information Technology sector in Randburg - Gauteng
Posted On Monday 3 January 2022
Job Description:

Our client, a large player within the retail space, seeks AA/EE candidate with warehouse and/or retail environment experience to start ASAP

Please email application through to

Main job function

To provide immediate first line support and daily assistance of all IT related issues

Assisting the IT Manager

Troubleshooting and problem solving of desktop issues (Local and Remote)

Assist with backup procedures

Maintaining Server room (Switches, Router, UPS )

Assisting with uptime and monitoring of the IT infrastructure

Manage assets and software licenses - capture all details in IT equipment database

Hardware and Software - setup, repair, configure, troubleshoot

Assisting with general tasks and administration.

Improving helpdesk turnaround time and escalation of any issues and calls

Ensure prompt feedback to all calls assigned and do follow ups with users

Assisting with the Helpdesk function – logging and maintaining all support calls




IT Diploma or MCITP



2 –  3 years’ experience with exposure to IT systems

Licence and own transport is essential

CompTia A+ CompTia N+  essential

Basic knowledge of IP networks and protocols

Basic understanding of network services

Advanced knowledge of Microsoft Windows client operating systems (windows 7 & 8)

Advanced knowledge of commonly used applications (Microsoft office)

Microsoft Terminal server knowledge advantageous

Detailed knowledge of computer hardware

Syspro experience advantageous

User liaison principles (Must be patient when dealing with difficult ‘users’)

Knowledge of LAN and WAN products and protocols

Excellent organisational and interpersonal skills

Must have a good telephonic manner and communication skills

  •  Attention to detail, Accurate and analytical
  •  Willingness to learn and follow through on operations
  •  Handle stress very well and work under lots of pressure
  •  Troubleshooting ability & quick learner for recurring problems
  •  Flexible with working hours & availability to work afterhours

Be prepared to sacrifice personal time to get the outstanding issue resolved or call done



A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.


Please contact Kay Henderson