Credit Life Claims Assessor (Ref: DCLCA)

Position in the Insurance sector in Cape Town - Western Cape
Posted On Wednesday 15 April 2020
Job Description:

Our client based in Cape Town have an opportunity for a Credit Life Claims Assessor. The successful incumbent will be responsible for claims administrative responsibilities in respect of long-term insurance products


Please email applications to


Main job function




Process and check individual life claims such as death, funeral, lump sum disability, cancer, critical illness, retrenchment, road accident injury and temporary disability claims


Doing regular follow-ups to obtain outstanding claim documentation


Requesting affidavits from clients confirming their unemployment status for continued payment of the retrenchment benefit


Maintain and update claims register


Interacting with medical aids, hospitals and medical practitioners regarding medical history required and relevant to assessing the claim.


Assessing claims and making final claim synopsis decision


Liaising with the reinsurance companies regarding the claim decision


Dealing with client queries either telephonically or via e-mail correspondence


Arranging for and approving claim payments and Reinsurance refunds


Drafting reports and compiling timelines for Management


Providing input for claim related template improvements


Other administration related functions


Compiling and collating the claim case data files required by the Auditors




Insurance related qualification


Good written, reporting and verbal communication skills


Good negotiation skills and effective in dealing with customers


Ability to apply administration principals and work with detail and a high level of accuracy


Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills


Good time management


Excellent planning and organising Works well in a team and independently




Learning and researching


Delivering results and meeting customer expectations


Coping with pressure and setbacks


Ability to work well under pressure


Commitment to meet daily targets and SLA’s




Minimum of 2 years’ experience in Life Insurance Claims processing and assessing


Minimum of 1 years’ experience in assessing the validity of retrenchment benefit claims in particular






A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Debra -