Community Manager (Ref: JRCM)
Remuneration: R 25 000 per month

Position in the Education sector in Durban - Kwa- Zulu Natal
Posted On Wednesday 21 June 2023
Job Description:

Main job function

  • Manage the social portals for the brand for both incoming and outgoing communication.
  • Manage digital portals including email, website, SMSs as well as marketing campaigns via 3rd party platforms.
  • Analysing data and pushing the findings to relevant stakeholders.
  • Extracting data from the database for analysis and interpretation purposes.
  • Performing regular investigations of data sources to verify the accuracy and integrity of data sources.
  • Make recommendations based on accurate analysis of data.
  • Develop regular reporting and analysis, including key metrics reports.
  • Generate new ideas for social content to drive communication and brand awareness.
  • Planning, creation (photos, video, and copy), and communication of social content and communication platforms in line with campaign strategies, brand identity, and budget.
  • Maintaining the content calendar ensuring social media content is regular, relevant and engaging.
  • Responsible for Managing and posting content on social media platforms and the website
  • Continuous monitoring of social campaigns and adjusting to improve performance
  • Communicating the schedule of marketing events via digital platforms.
  • Responding to comments and customer queries in time on all social platforms (inbox & comments).
  • Monitor and report on feedback and online reviews.
  • Participate in events to communicate through digital platforms in order to build community engagement by conducting interviews with attendees, creating live video feeds, etc.
  • Liaise with the academic department to stay updated on new products and features and ensure correct communication of online programs.
  • Stay up to date with digital technology trends and implement applications etc. to improve digital communications.
  • Liaise with service providers for backend development and external digital marketing (supplying of content, tracking links, etc).
  • Creation of direct marketing content and lists for email communication campaigns.
  • Maintain quality and integrity of marketing lists.
  • SMS marketing creation and sending, including cleaning of lists and delivery of SMS campaigns.
  • Webinar full execution from planning to speakers and sending reports
  • Emailer and Remarking Campaigns- Must have experience in backend Ads campaign marketing and reporting.
  • Dealing with paid media agency on content/campaign set up/ coms/ testing/ execution / monitoring feedback and weekly tracking.
  • Monitoring of all aspects of the digital aspects of the business.
  • Work with the webmaster on content and changes
  • Work with the design team on copy/ content creation and execution.
  • Work on all content for CRM.
  • Must be able to budget and execute within budget and report on ROIs.
  • Work with the brand coordinator on the briefing.
  • Work with a copywriter for blogs.


·           Marketing degree or equivalent


·           3-4 years in digital marketing

·           1-2 experience working in an agency.

·           Proficient in all Microsoft packages.

·           Knowledge of social platforms, strategic marketing and planning, budgeting and ROI, content writing, and data analysis.

·           Excel for reporting and ability to analyze data to make recommendations.

·           Good communication both internally and externally with social audiences.

·           Photo and video skills to capture good live content.

·           Good social content writing skills to write copy that is able to quickly capture a lead.

·           Social media and digital platform applications and business tools.

·           Must know Facebook ads and remarketing.


A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Jenny Rathbone