My clients is a Consumer Research Agency based in the UK, that is on a mission to solve the world’s biggest social and commercial challenges through the power of collaboration.
Their leading-edge technology and world class team has already helped some of the most iconic brands in the world by creating unique online communities who collaborate and provide real time insights and ideas.
As the client rapidly accelerates its growth, they are building their team of exceptional people to lead a multitude of global clients on their journey and ensure they get maximum value from the online communities they have built for them.
Be a part of an extremely fast growing technology startup transforming the way brands and organisations collaborate with their audience.
Please email application through to email@example.com
Main job function
The Collaboration Leads are the main point of contact for clients. Managing, onboarding and supporting clients on a day-to-day basis, analysing and interpreting data to best meet the client's objectives and engaging the team around you to deliver on client projects.
The individual we are looking for must have 5+ years consumer research experience, heaps of ambition, passion for technology and lots and lots of energy.
Educated to at least degree level or equivalent
Minimum of 5+ years consumer research experience essential
Good appreciation/understanding of marketing / client issues
Strong Qualitative consumer research experience is essential
Ability to work independently as well as in a team
Previous experience working with FMCG companies is essential
Manage existing client relationships, retention and renewal processes, ensuring we are highly organised and set up for success
Work collaboratively with the Community and Research Teams to ensure activity is scoped and delivered on time and to a high standard.
Drive existing client expansion revenues through building strong client relationships/networks and proactively seeking-out incremental revenues (new brands, teams and markets).
Manage new client pilot activity setting clear KPI's and defining a path for conversion to annual contract
Instil a more commercial focus based around core metrics of retention, expansion and satisfaction and introduce greater organisation and rigour (e.g. quarterly account planning and reviews)
Support CCO and CEO with new business pitches, running Platform demos, assisting the preparation of proposal and RFI/RFP responses, joining the tail of the sales cycles for smooth transition
Manage and track customer health KPI's
Responsible for managing a range of fast paced research projects – across multiple international locations
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.