Account Manager – Cape Town (EE/AA) (Ref: ZHAMCT)

Position in the Financial sector in Cape Town (North) - Western Cape
Posted On Friday 9 October 2020
Job Description:

A leading document storage, Records & Information Management Company is looking for an Account Manager to market and sell the company products and services to new clients and cross sell and upsell to existing clients in order to achieve agreed sales and service targets. Maintain excellent customer relationships, assist with daily tasks, retain and growing defined portfolios, as well as resolve all client queries. EE/AA position

Please email application through to

Main job function

Provide purpose fit solutions through an in-depth understanding of specific client needs

Engage with clients on a regular basis to maintain sound relationships.

Acts as primary contact between clients and Metrofile for purposes of:

-              negotiating prices

-              providing customised solutions

-              problem/issue resolution

Stay abreast of and inform the Sales Manager/ Sector Head of changing market and competitor trends.

Maintain a current and updated database on all clients in own portfolio

Keep informed of legislative requirements pertaining to document & records management

Ensure effective classification of client information

Ensure effective management of documentation and records.

Compile and reports on boxes past due on a quarterly basis.

Develop Account Plans as agreed with Sales Manager/ Sector Head

Report sales and service statistics to the Sales & Service Manager/ Sector Head weekly

Resolve all enquiries or queries

Assist with preparing and presenting business proposals

Maintain close relationships with the Sector Head

Ensure effective management of documentation and records.  

Deal with, resolve and report on issues, concerns and complaints


Degree/Diploma ins Sales/Marketing/Retail/Business Administration/Customer Relations Management


At least 8 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment

Postgraduate qualification is business administration will be highly advantageous

Account management experience in document management and archival related or similar industry sales will be preferable

Business to business (B2B) experience

Excellent track record in delivering high level sales presentations

Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets

Excellent communication and interpersonal skills.

Flair and drive for sales

Hardworking and solutions driven

Team player

Business acumen and be able to communicate with senior to top management levels

Prepared to travel between sites/clients

Highly computer literate

Demonstrate excellent organisational skills

Experience in tender document preparation

Own vehicle and valid driver’s licence



A Consultant will be in touch if you are shortlisted for the position.  Please consider your application unsuccessful should you not have been contacted within 2 weeks.  We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Please contact Zita Hilson