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Senior Manager: Customer Satisfaction & Quality
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Salary: Market Related, Pension, Health Insurance/Medical Aid,
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An opportunity has arisen for a senior Customer Satisfaction and Quality Manager to join our client’s executive team, to oversee the full Quality Function of the business.
Qualifications
• A degree in Quality Management or a similar Business Degree
Experience/Criteria
• A minimum of 5 years Quality Management experience at a senior level
• Sound knowledge and legal application of relevant legislation i.e. ISO 9001, ISO 14001 and OHSAS 18001 standards and procedures
• Legal audit experience and accreditation
• Sound knowledge of Quality and processes in an electrical/electronic manufacturing environment
• High work and achievement standards
• Strong leadership ability and team collaboration
• Strong organisation, prioritisation and time management skills
• Analytical thinking with high attention to detail
• High stress tolerance
Main job function
• Oversee the Customer Satisfaction, Quality Operations, Quality Systems and Health & Safety and Environment pillars of the Division
• Provide leadership, guidance and development of the team
• Spearhead and drive compliance to all relative legislation i.e. ISO 9001, ISO 14001 and OHSAS 18001 standards and procedures
• Budget, forecast and report locally and internationally on all Quality activities
• Support and liaise with fellow Divisional Managers on all quality related issues
• Compile and formalise an annual quality improvement plan, quality assurance reporting programme and assessment of the progress of objectives
• Oversee the management of processes i.e. Six Sigma, 5 “S”, environmental targets, etc.
• Manage and train the internal audit team and guide action plans
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
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Attention
Melanie Els
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Job Code
MESMCSQ
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